General ecommerce · 2026 benchmarks

General ecommerce ecommerce benchmarks

Directional 2026 ranges for general ecommerce brands: margin, order value, acquisition cost, repeat rate, and the break-even ROAS those economics imply. Every figure is cited; category norms vary widely by price point and stage, so treat them as a starting point and run your own numbers.

Break-even ROAS at the general ecommerce median margin
2.0x

At a 50% gross margin, every order breaks even at about 2.0x ROAS. Below it you lose money before overhead. Find your exact target →

MetricLowMedianHigh
Real gross margin40%50%60%
Average order value$60$110$160
New-customer CAC$50$75$110
Repeat purchase rate22%26%30%
Returns10%15%20%
Net profit margin6%10%12%

Sources: Real gross margin · Average order value · New-customer CAC · Repeat purchase rate · Returns · Net profit margin. Directional, 2026.

How to read these general ecommerce numbers

A 50% gross margin is the single most important figure here, because it sets the floor on your ads: break-even ROAS is 1 divided by margin, about 2.0x for general ecommerce. With an average order around $110 and a typical CAC near $75, the question is whether the gross profit per order (50% of $110 is about $55) covers acquisition with room left for overhead and profit. Repeat rate (around 26%) is what lets general ecommerce brands spend above first-order break-even and still win.

Frequently asked questions

What is a good profit margin for general ecommerce brands?+

Gross margins for general ecommerce typically run about 40% to 60%, around 50% at the median, before the full cost stack (shipping, fees, returns). Net margins land near 10%. These vary widely by price point and stage; treat them as directional.

What ROAS do general ecommerce brands need?+

Break-even ROAS is roughly 1 divided by your gross margin. At a 50% margin that is about 2.0x, so any campaign reporting below that loses money before overhead. Your target sits above it. Work out your exact number in the Target ROAS calculator.

What is a typical CAC and AOV for general ecommerce?+

Average order value clusters around $110 (roughly $60 to $160), and customer acquisition cost around $75. What matters is the gap between them after margin, not either number alone.

Turn these benchmarks into your target

Drop in one general ecommerce product and get the exact ROAS and ad budget per sale it needs to profit.

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